Privacy Policy

1. Who We Are

This Privacy Policy applies to Raydio LLC, operating as Raydio Pro ("we," "us," or "our"), an event production company operating at https://www.raydiopro.com. We provide professional event production services — including DJ services, lighting, sound, photo booth, video, and full event production — for weddings, private parties, corporate events, and related occasions throughout Asheville, Charlotte, Greenville, and surrounding areas.

2. Information We Collect

When you submit a quote request, contact form, booking form, or otherwise interact with our website, we may collect the following information that you voluntarily provide:

• Name
• Email address
• Phone number
• Event type
• Event date
• Event location or venue
• Guest count
• Selected services
• Budget range
• Booking or planning timeline
• Notes, messages, or other details
• Any other information you choose to provide

We may also collect non-personally identifiable information such as browser type, pages visited, and general usage patterns through standard web analytics tools.

3. Why We Collect This Information

We collect your information to:

• Respond to your quote requests and inquiries
• Contact you about your event and our services
• Provide pricing, availability, and service recommendations
• Prepare proposals, contracts, invoices, or booking details
• Send confirmation emails or follow-up messages related to your inquiry
• Improve our website, marketing, and customer experience
• Support relevant marketing and analytics

We do not sell user personal information. We only use submitted information to provide services, respond to inquiries, manage communication, improve our website experience, and support relevant marketing and analytics.

4. Google User Data and Third-Party Services

Raydio Pro may use Google services or related tools such as Google Sign-In, Gmail, Google Calendar, Google Analytics, Google Ads, Google Tag Manager, or other Google APIs only when needed to support website functionality, communication, booking, analytics, advertising measurement, scheduling, or customer service.

If Raydio Pro receives any Google user data through these integrations, that data is only used for the specific purpose the user requested or consented to — such as sending a booking confirmation email or following up on a quote request.

Raydio Pro's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Other third-party tools we may use include Meta Pixel and similar services. These tools may collect or process data according to their own privacy policies. We use them solely to operate our business and improve your experience.

5. How We Share Your Information

Raydio Pro may share your information only when necessary with trusted service providers that help us operate our website, process form submissions, send emails, manage bookings, analyze traffic, deliver services, comply with legal obligations, prevent abuse, or protect users and services. These providers are required to handle your information responsibly and only for the purposes we specify.

Raydio Pro does not sell personal information or Google user data.

Text Messages

When you text our business number, we receive your phone number, message content, and any event details you share. We use this information to answer your inquiry, provide preliminary pricing, and route requests to a Raydio team member. An automated assistant may analyze the conversation to prepare a reply. We use service providers, including Twilio for SMS delivery and Base44 for the inbox and AI processing, solely to provide this messaging service. We retain messages as business records and honor opt-out requests. Reply STOP to stop texts or HELP for assistance.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. We encourage you to contact us directly if you have concerns about your information.

7. Your Choices and Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information
• Opt out of non-essential communications

To exercise any of these rights, please email us at RaydioPro@gmail.com.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tags, or similar tracking technologies to understand website traffic, improve the user experience, measure advertising performance, and support retargeting or remarketing. You can disable cookies through your browser settings at any time, though some features of the site may not function as intended.

9. Children's Privacy

This website is not intended for children under the age of 13. Raydio Pro does not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted information through our website, please contact us at RaydioPro@gmail.com and we will promptly remove it.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: